At MATOSHRI’S, we aim to provide customers with products that are properly packed and suitable for delivery. We understand that there may be situations where a customer needs assistance regarding an order, and we encourage customers to contact us promptly if they experience any issue.

For hygiene, safety and product-quality reasons, returns or exchanges may be subject to specific conditions, particularly for personal-care, cosmetic, health-care and other products that may be affected once opened or used.

Customers should carefully check the package at the time of delivery. If a product is received damaged, defective, incorrect or incomplete, the customer should contact MATOSHRI’S customer support as soon as possible and provide the order details along with clear photographs or other relevant evidence where requested.

Products that have been opened, used, altered, damaged after delivery or handled contrary to the product instructions may not qualify for return or replacement.

Eligibility for a return, replacement or refund will depend on the nature of the issue and the applicable order conditions. MATOSHRI’S may review the submitted information before approving a return or replacement request.

Where a refund is approved, the applicable refund amount and method will depend on the circumstances of the order and the payment method used. Processing time may vary depending on the relevant payment provider or financial institution.

Certain promotional, discounted or specially offered products may have different return or refund conditions. Customers should review the terms associated with the applicable offer before purchasing.

A refund request does not automatically guarantee approval. Each request may be reviewed according to the applicable product and order conditions.

Customers should retain the original product, packaging, invoice and other order-related materials until the issue has been resolved.

For return, replacement or refund assistance, please contact MATOSHRI’S using the contact information provided below.