MATOSHRI’S aims to provide customers with a smooth and convenient delivery experience. Orders are processed using the information provided by the customer during checkout. Customers are responsible for providing accurate and complete delivery details, including name, mobile number, address, city, state and PIN code.

After an order is successfully placed, the order may undergo verification and processing before being handed over to the applicable delivery partner. Delivery timelines may vary depending on product availability, destination, courier operations, weather conditions, public holidays, transportation delays and other circumstances beyond our direct control.

Once an order has been dispatched, customers may receive relevant shipment or tracking information where such information is available.

Customers are requested to carefully check the delivery address before completing their order. MATOSHRI’S may not be responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated address information supplied by the customer.

If a shipment appears damaged at the time of delivery, customers are encouraged to inspect the package carefully and contact MATOSHRI’S customer support as soon as possible with appropriate photographs or other relevant information.

In certain situations, a shipment may be delayed because of courier restrictions, remote delivery locations, unexpected logistical issues or other circumstances. Such delays do not necessarily indicate cancellation of an order.

Shipping charges, if applicable, will be displayed or communicated during the ordering process. Any free-shipping offer will be subject to the conditions applicable to that particular offer.

If an order cannot be delivered and is returned to the sender because of an incorrect address, repeated delivery failure or customer unavailability, additional arrangements may be required before another delivery attempt can be made.

For any shipping-related enquiry, customers can contact MATOSHRI’S using the contact details provided on the website.